BMW Of Devon
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Dealership Service Review
service Rating
Awful customer service
Written byon 11/30/2023
Service advisor does not return calls/emails. I wanted to use a coupon that was mailed to my house and he gave me a hard time about it. Trying to get it resolved but service advisor Richard does not respond to messages. Awful customer service. I spent $2,000 on repairs and now they won’t return calls.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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BMW of Devon on 12/01/2023
Dealer Response
I'm sorry to read about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to learn we've fallen short of this expectation. I'd like the opportunity to discuss this further with you and help resolve any outstanding issues regarding the coupon use. Please reach out at your earliest convenience - thank you,
Kevin Ciccariello - Service Manager - (484) 581-7341
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