BMW Of Devon

Overall, I had a good experience. The used car I purchased was in good shape, and the salesman and staff were friendly and helpful. In particular - I had been searching for a car for months and Jamie, the Internet Sales Manager, did a nice job of communicating with me from time to time to see how my search was going. His interaction is what reminded me to re-check Devon's inventory which led me to find the car I ultimately bought. Here are some things that could have made my experience better: - After the salesman and I agreed on price, I had a long wait, over an hour (closer to two hours), to be seen by the finance guy to complete paperwork. I would have preferred to go home and come back since I live close by, and the delay was never properly explained to me. - There were a couple of little things I asked about regarding the vehicle, and I got some lip service but ultimately I don't feel like they cared since they were getting the sale (deep cleaning chrome spots on the window frame, full-screen Carplay coding, removing unnecessary front license holder). Even offering to put a BMW plate on the front until I could take care of it myself would have been a nice touch, but that did not happen. I don't understand why BMW won't allow Carplay to take the entire screen if desired - it should be a user option! - The original financial write-up had the wrong price of the car. It had been lowered on the website. At best, that's an in-house communication problem. So make sure you're paying the correct latest/lowest price that's advertised! The remaining gripes are general BMW issues: - For some reason, most used BMW cars I see for sale are either black, white, or gray. I don't understand why there aren't more colors for sale - are fleets only buying black/white/gray? Those are boring and black and white are hard to keep looking clean. - Shame on BMW for stopping manual transmission on its base 3&4 series. I MISS MY STICK SHIFT ALREADY! :-) - BMW run-flat tires are loud and too expensive to replace. Not a fan. I would far prefer a spare tire and jack hardware.