Kendall Lexus of Eugene

We live in Portland area but in May 2020 purchased a Rx 450h at this dealer due to unavailability of our wanted model in Portland. Into about month 2 of driving a squeaky noise developed when brake pedal is pressed. The symptom keeps coming and going away unpredictably. We consider the dealer in Portland our go to service provider due to much closer distance, and brought our vehicle in with audio recordings of the brake noise (Whenever we were there by appointment, the noise was not present though, so I thought the audio recordings would help). We made 2 appointments with Lexus of Portland and they could not conclude what was wrong. The noise then went away for about 2 months, and came back recently, very annoying. After a bad experience at Lexus of Portland with another vehicle, I tried locating the issue myself online and found it kinda common with the Lexus Rx 450h. Then came a happy birthday email from Carrie the sweet lady who sold us the Rx 450h. I got back to her asking for help (included an online video replicating the symptom), and got her attention instantly. Right the next day we got a call from Melissa at Kendall service department telling us that thanks to the video we included they may get hold of what's going wrong and we setup a service appointment for following week. As I'm writing this review, one week after our Rx 450h was serviced at Lexus of Kendall, the vehicle is as quiet as it should when the brake pedal is pressed. After almost one year bearing the brake noise off and on we are super happy with both sale and service department of Lexus of Kendall. We shall come back to them whenever we can. Thank you so much Carrie and Melissa! I still wonder why such a common issue, listed in Lexus service bulletin as BRAKE ACTUATOR L - SB - 0005 - 21, could not be located by Lexus of Portland? Hope they will read this review. We bought our first Lexus from them in 2008.