Kendall Lexus of Eugene
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Dealership Service Review
service Rating
Friendly, but I expect more from Lexus
Written byon 07/20/2020
I don’t have a problem with the staff other than it seems when I have an issue with my car they’re unable to do anything about it. My moonroof has been broken since I’ve had it ( bought it brand new) and they band aid it every year. Now I have a problem with my fuel gage. It sometimes gets stuck after filling the tank and reads “empty.” The response from them was that they don’t really know what they can do and I hopefully don’t get stuck in the middle of nowhere. Just seems that when you purchase a luxury car, you should get a luxury car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Greg Curtis on 07/22/2020
Dealer Response
Hello Jenna, please contact our Service Manager, Steve, at (541) 335-4211 at your earliest convenience so we can address your concerns regarding your vehicle. Thank you and we look forward to hearing from you.
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