Kendall Lexus of Eugene
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Dealership Service Review
service Rating
5000-mile warranty check and maintenance
Written byon 07/16/2019
This was the first maintenance service on my pre-owned 2013 Lexus Rx450h and was complimentary. My only disappointment was that they die not help me with the only complaint I have with the cover of the beverage container section on the console. The lid no longer opens completely preventing me from using the beverage holders. The service person told me it was not fixable unless the entire console is removed and he did not offer to do that or even give me an estimate. This is clearly a design flaw and Lexus should step up and fix it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes