Kendall Lexus of Eugene

I am writing this, not so much to diss the dealership, but to warn future prospective used car (CPO) buyers that they better do their homework and get the "real" CPO checklist that Lexus provides, not the one Kendall Lexus provides. The "real" Lexus 161-point checklist has a place for you the customer to sign off on acknowledging any defects or deficiencies the vehicle may have, unlike the Kendall Lexus checklist. Maybe they have changed this process by now, but I wouldn't bet on it. My wife and I went to Eugene from the southern Oregon coast to buy a used Certified Pre-Owned Vehicle (CPO), an RX350 to be exact. I traded in a vehicle with under 20,00 miles thinking an RX 350 would be better for winter driving in the snow. We have purchased 2 vehicles from Kendall and had planned to make this one our third Lexus, having not had any problems in the past, but this will be our last as long as Mike M. is still the general manager. He has a real problem knowing how to tell the truth. A great example for his sales people. The first thing we noticed driving off the lot was the inside windows were filthy.Either this had been a smokers vehicle or the windows were down while on the transport vehicle that brought this RX here. After driving over two hours to get home we noticed there were NO rear seat headrests and not the proper manuals. Further checking revealed no towing eyelet in the tool kit, only 20 lbs. of air in the doughnut tire spare, which could have caused a serious wreck had we needed to put it on and all the other tires were at least 10 lbs. low on air. The battery was low on water and the vehicle had numerous paint chips and scratches we had not seen. We arranged to get all this fixed and drove back the following week to get the paint chips fixed, headrests, manuals and a towing eyelet. We got excuses and were given the wrong year manuals, no headrests, no towing eyelet and a gobbed on paint chip repair. Now remember you pay extra for a CPO vehicle and this one even had the CPO sticker in the window, parked on the lot for sale. The Kendall crew would not reimburse us for the CPO inspection, obviously it was never done. It was not until I contacted Lexus out of Torrance, CA. did we get the manuals and Kendall did have a driver bring down the two rear headrests and eyelet. But there was no reimbursement for the CPO 161 point inspection. Lexus Corp. philosophy is their dealers are independent and they will not interfere,(with a scam). Finally after involving the Attorney Generals office in Salem, Kendall and Lexus, still distancing themselves from any involvement by their dealer, we were given the full price we paid for the vehicle, less our second trip to Eugene for pretty much nothing. I suppose this is how a Japanese manufacture has come to represent their vehicles. I'll be going back to German or American manufactures from now on. I now see how Kendall is able to give vehicles (a Ford truck in Dec. 2013) away by selling supposedly CPO vehicles and hoping nothing goes wrong. Another CPO advertised vehicle on their lot was missing the gear shift knob. We can not imagine all the 5 star ratings. Were they given by friends and employees? Or maybe, customers like us just figured lesson learned and not deal with this dealer again? Please do your homework before you too get taken.