Germain Honda of Dublin
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Superheroes during a difficult time
Written byon 11/27/2020
Amy Pickens was a rockstar for me! 2020 has thrown one catastrophe at me after another. 2 days before starting a new job after being unemployed for 6 months, the transmission on my car died (only 5 payments left to pay it off.) Amy was very understanding of my personal situation and went to bat for me to make a replacement transmission affordable so I had a working car that I could pay off and drive for the next 3 years+. In such a hard year, she provided hope.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Germain Honda of Dublin on 12/02/2020
Dealer Response
Thank you so much for sharing your experience with Amy and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best!
Regards,
Craig Ferguson
General Manager
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