Bob Caldwell Chrysler Jeep Dodge Ram

My husbands truck had recently been into Bob Caldwell for service. Shortly after, the truck presented another issue. We took it back into them to have it checked and realized it was something completely different. The total cost for the service was going to cost approximately $4,300, which we didn't have. Joe Miller asked if we had bought an extended warranty when we purchased the truck. We went home and found that we had. We took the information back for Joe to review and he felt the items that needed fixed were covered by our warranty. He came out to the lobby area, sat down with us and explained everything that was going on. Discussed our options, etc and what we were facing if the warranty company wouldn't approve the claim. Joe worked directly with the warranty company on our behalf to submit the claim, answer all their questions, took pictures of the damaged parts (at the request of the warranty company) and sent them all the necessary information. We didn't have to do a thing. The warranty company tried to say that part of the labor that was required wasn't going to be covered. Joe called the warranty company back a couple of times, asked to be put in contact with a supervisor, and argued the fact that it should be covered, and got it covered. They also realized another part needed replaced that wasn't covered under warranty, and since the trucks engine was already pulled apart to fix the items under warranty, they went ahead and fixed the additional item, which saved us the cost of the additional labor. Therefore, saving us several hundred dollars. Joe also made sure to stay in constant contact with me and gave me updates as to the status. This was an almost 2 week process and I was informed of every move along the way. We can't say enough about Joe and his crew there at Bob Caldwell. Without his thoroughness, willingness to "fight" for us, and his attention to detail, we would've been out money that we didn't have to begin with. For all of my future service needs, I will definitely return to Bob Caldwell and work with Joe directly. He's the man! Thank you Joe and to all the crew in the service department. We greatly appreciate you all! Eric and Cher Bland