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Spitzer Kia Cleveland


3414 Brookpark Rd, Cleveland, OH 44134 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (101) No (1)
Service Rating
Recommend:
Yes (51) No (2)
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Dealership Service Review

5 out of 5 starsservice Rating
Emergency Service
Written by John on 05/11/2024

We had to have our Kia Soul towed to Spitzer Kia as there was a weird banging sound coming from our passenger side tire. The Kia road side service was excellent! Even though they were busy in the service department when I got there with my Kia Soul they were able to see what had happened to my car. I had pick up an truck's old mud flap with a screw in it in my tire. As the mud flap was attached to my car's tire it was making a banging sound as it was going around & around while being stuck on the tire. So the service department changed my tire for me & order a new one. The new tire came the next day & I was called immediately upon its delivery to Spitzer. Within an hour after my arrival at Spitzer I was able to drive away with the new tire on my car & the scratches on the side of the car rubbed out & the car looking great again. Thank you & kudos to the great service team at Spitzer Kia for the great service!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Spitzer Kia Cleveland on 05/13/2024
Dealer Response
Thank you so much for taking the time to share this positive review, John! We are thrilled to hear that our service team provided you with 5-star service. It is our pleasure to serve you in any way possible, and we are honored to hear of your kind recommendation. Please do not hesitate to let us know if there is ever anything more that we may help you with.
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