Skip to main content

Subaru of Kings Automall


9536 Kings Auto Mall Rd, Cincinnati, OH 45249 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (11) No (0)
Service Rating
Recommend:
Yes (3) No (1)
Back to Service Reviews

Dealership Service Review

3 out of 5 starsservice Rating
communication issues
Written by michael on 07/11/2023

When they changed the oil in my 2015 subaru outback the service representative told me that the oil pan is leaking and it must be replaced. He also told me that the brake fluid was dirty and must to be replaced. He offered to complete the service at that time. It was 4 PM and I did not have time for that service to be completed at that time. Because he mentioned that the oil pan must be replaced, I assumed that the service must be performed as soon as possible. I drove the car home and did not drive it until I had time to take it for oil pan replacement. I made an appointment and took the car for service. When the service was completed I found that the oil was leaking from the oil pan gasket and there was no need for replacing the oil pan. When I came home I consulted with the technician who takes care of my other car. He inspected the car and told me that the gasket leak must have been very minor and it needed to be replaced but there was no urgency in doing it immediately. He also mentioned that newer cars seldom (if ever) need to have their brake fluid replaced. All and all I feel they should have told me that the gasket had to be replaced not the oil pan and changing the brake fluid was optional.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.