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Subaru of Kings Automall


9536 Kings Auto Mall Rd, Cincinnati, OH 45249 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (11) No (0)
Service Rating
Recommend:
Yes (3) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
LEMON 2014 Outback
Written by tds on 08/12/2019

I bought a 2014 Outback and had repeated problems with random acceleration. For 2-1/2 years, I fought this problem and repeatedly brought the car back to this dealer. They hardly drove it so they said they could not reproduce the problem. I had at least 10 instances of this recorded on a GoPro camera. There were several parties involved in this process, all in joint denial mode: - Subaru Corporate Safety - Linda Fouch - Kings Subaru - GM - Darrell Russell - Kings Subaru - Svc. Mgr. - Chris Moore - Bosch 3rd party inspector - Tom Muthig Finally, I gave up. I am driving another Subaru now, a good one that I am confident will not kill me like the goddam lemon that you [non-permissible content removed] at Kings Subaru refused to acknowledge. Incidentally, this is on record with the NHTSB under Case No. 11004884. Subaru makes great cars. I just got a LEMON - and the dealer/Subaru stuck their heads in the sand.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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