Power Ford
Dealership Service Review
My experience with the service department of the dealer is that they are more interested in cycling cars in and out with as little work performed as possible. They spent more time trying to convince me the issue I had with a newly purchased car was not really there, until I took them for a drive and showed them what I experienced, even then, they gave me back the car saying it was fixed when it clearly was not. The issue actually was worse after they worked on it then it was before. Given that I bought the car there and any lemon law returns needs to go through them, I'm letting them continue to work it, but I have no confidence they will fix my problem... Oh, and I am not one of those people who just needs to complain, when the car seats shake next to you and the plastic modeling in the car actually rattles, then there's a real problem.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No