Paul Miller Subaru
Dealership Sales Review
This was the absolute worst car experience I've ever had, and I've bought 8 cars. I'm in Michigan and found this dealership through eBay. They just got in an 07 Acura RDX which was exactly what I was looking for. I called them, asked about the condition. They told me everything was great, the fluids were brought back to stock, the car looked and drove great, blah blah blah. My dad was in New Jersey right around this time, so he went to pick it up for me. While test driving it, a transmission error appeared on the nav. Big red flag... They looked at it and found that the car had no issues, so they said. To be safe, my dad convinced them to give me a 30 day tranny warranty. Hesitantly, they did. Once the car was in my possession, I brought it to my local Acura dealership, to make sure the transmission was okay. Lo and Behold, the transmission didn't need to be repaired, but it actually needed a replacement. We contacted them (Brian G specifically) and told them the issue since we had the warranty on the car. He didn't believe us! Why would an Acura dealer lie? We then asked the Acura dealership for proof to send to this terrible Subaru dealership. We sent that over and still they wouldn't fix the car. What's the point of a warranty when they don't back it up? Finally, they offered to take the car back, but they wouldn't fix it. What car dealership ever takes cars back? It was very fishy. They either knew the car was crap, they were trying to avoid a lawsuit because we had the proof of warranty, or they didn't think we would accept. Needless to say, we returned it. Then it was a huge pain to get my money back. It took about a week and a half to get it. What a pain in the butt. NEVER BUY FROM THEM, THEY'RE [non-permissible content removed]! TL;DR - I bought a car with a warranty, it had a bad transmission. Brian would not back up the warranty. We ended up returning the car and were out about $1,000 in shipping/repair costs. You can read more about this terrible experience here: [HTML removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No