DCH Paramus Honda
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Dealership Service Review
service Rating
No value for your time
Written byon 09/14/2011
updated 04/30/2025
We got there for our first service. The guy outside (speaks broken English- Spanish speaking) takes my car and gives me the ticket. He tells me to sit in the waiting room. I sit there for 30 minutes and got up to inquire about the progress. They never touched my vehicle and they told me I was suppose to go to customer service. I wasted my whole 30-40 minutes doing nothing. They are not even courteous instead they started blaming me for not looking at written sign before entering the service station. I think because of the success of Honda vehicle sales, they have become so arrogant. Stay away if you can from this service station.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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paramushonda on 09/20/2012
Dealer Response
Thank you so much for bringing this to our attention. We do pride ourselves in providing the best customer service possible and we are sorry to hear that you did not experience this. We would appreciate you contacting us at your earliest convenience in order to learn more about this. Sincerely, Brian Lam - General Manager 201-368-0180
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