DCH Paramus Honda
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Dealership Service Review
service Rating
Very BAD auto service
Written byon 05/30/2014
updated 04/30/2025
Horrible service! I spent almost $5000 to fix my Honda Pilot and still they did very lousy job. Most problems in the car they cannot figure it out at first time. For same issue you have to go there multiple times. Don't be so happy to see nice new looking building and interior. Service is not good at all at this Paramus Honda center. Don't waste your time and money for this place. In last three months I had to visist this place for four times and everytime they find different problems in the car and keep charging.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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paramushonda on 06/02/2014
Dealer Response
Thank you for taking the time to write a review, we appreciate all feedback from our customers! I am really sorry to hear about your experience here at our Service Department Customer satisfaction is what we always strive for and we make it our number one priority, so it displeases me to hear that it was not achieved.
Please contact me at cpark@dchusa.com or at 877-846-0606 at your earliest convenience so that I can make amends and hopefully restore your faith in DCH Paramus Honda.
Sincerely,
Chris Park
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