Skip to main content

DCH Paramus Honda


120 NJ-4, Paramus, NJ 07652 (map)
Today 9:00 AM - 8:30 PM
Sales Rating
Recommend:
Yes (81) No (2)
Service Rating
Recommend:
Yes (1) No (0)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Went for an oil change and tire rotation. Left with a broken parking brake
Written by rking_consumer on 05/22/2017

Went there for a tire rotation and oil change. Left with my emergency brake a loose and wobbly. At the beginning, I paid no mind to it since it wasn't too bad, however about 2 weeks later, I was able to pull the emergency brake practically all the way up (over 12 clicks). I went back and was told that my rear caliper may be going bad. When I asked how was that possible on a car that is only 4 years old with less than 46k miles, they did not know how to respond and just said parts get old and brought up the "extended warranty" bs, which I am pretty sure still doesn't cover the caliper. Anyways, went back to try to get the problem fixed and they denied they did anything to the emergency brake, however, somehow they were able to adjust it a little. About 4 days later, the wobble and looseness came back, so its pretty obvious whatever they did was temporary. During that week, I spoke to a mechanic whom I work with and was told that they most likely hyper-extended the emergency brake whenever they parked the car or rotated tire causing a misalignment in the braking system. Went the next day to a certified mechanic, they opened up the parking brake dashboard and without me telling him anything, showed me how the braking mechanism was no longer straight, hence why it seems one caliper is acting up. That mechanic also explained how this is a standalone system and the only way it would break, being that the car is new is if either someone purposely messed with it, or if someone yanked on the emergency with brute force. It is very upsetting to know that I can't even trust mechanics over at Honda in Paramus, NJ for simple oil change and tire rotation. So much for dealership mechanics being more careful or knowledgeable than the average mechanic. They should take more responsibility for their screw-ups and be more careful with people's cars. Many people pay these cars with hard work, sweat and tears to have someone "qualified" break them for being careless.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.