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DCH Paramus Honda


120 NJ-4, Paramus, NJ 07652 (map)
Today 9:00 AM - 8:30 PM
Sales Rating
Recommend:
Yes (89) No (2)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Unprofessional sales using bait and switch
Written by custreview on 06/16/2013
updated 04/30/2025

They do not even deserve the 1 star rating, it was a mandatory field! We called in the morning for a new 2013 Honda pilot and spoke to a sales person and negotiated an ALL cash deal. He promised us that the car we negotiated would be at the dealership so we called our insurance company to add the car onto our policy, went to the bank to get a cashier's check, and then went to brooklyn to pick up a secondary driver to help us drive the car back from the dealership. This whole process took up most of our day and when we got to the dealership in the late afternoon, the salesman tells us that 'sorry, he can't honor the price'. This is after we confirmed again and again that this was a done deal. However, he then told us that he could give it to us if we choose to finance the car! He wasted our entire day and then had the audacity to suggest that we finance the car so that he could get commission from it! He tells us that financing wouldn't cost us any extra money and we would pay it off in 1 month! We did not go through with the sale because we did not want to give our money to such an unprofessional business. To think that this dealership can still be in business when they use such disgusting business practices where they do not honor their words and basically pushes their customers into a corner so the salesman can get a little commission. They basically forfeited an ALL cash deal for a new car in exchange for us to do a $900 finance package! At this point, we would rather pay a higher price for the same car at a different dealership than give our business to DCH Paramus Honda!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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