DCH Paramus Honda

We recently visited DCH Honda in Paramus intending to purchase a car. What started as a straightforward negotiation turned into one of the most unprofessional and upsetting dealership experiences I have ever had. After speaking with the manager, the salesman told us he was authorized to give us a certain price and confirmed certain terms which he said were authorized by the manager. He drafted up the paperwork and we were in the process of signing them (in fact, had already signed one of the pages) when the manager told us he needed to increase the price. Although we felt we were entitled to the deal as agreed upon, we tried to salvage the deal by changing to a less expensive trim and changed the color to one which did not require an "up charge." It was our understanding that the remainder of the terms were the same. The manager then said that the deal would not include one of the items he had previously agreed would be included in the deal (and which had been included by the salesman in both sets of sales documents). It was bad enough that the manager twice went back on the deal and changed the terms, but he was extremely unprofessional and YELLED at us both times. In fact, on the second occasion, he yelled that he was revoking the entire offer and told us to get out. When I took the paperwork that showed the terms they had promised, started yelling even louder to give back the paperwork, clearly in an effort to cover this tracks. The situation felt like a bait and switch as he agreed upon terms that he changed twice after agreement was reached. Needless to say, we did not buy from them. If you value integrity and professionalism and a smooth car-buying experience I highly recommend you go ELSEWHERE.