Barlow Buick GMC
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Dealership Service Review
service Rating
very satisified
Written byon 06/09/2013
updated 07/07/2025
we purchased our 2010 Acadia last year Memorial weekend and everyone from our salesman Jim P. to finance manager, Liz B. were great-when we test drove it and it was found to have a cracked steering column it was fixed and guaranteed and this didn't deter us from purchasing--they stood by the repair and then this current experience w/ a recent voluntary recall for prevention of a problem-which resulted in the problem occurring before we got into the dealer--resulted in them making the repair and complete satisfaction in our opinion--even w/ my car needing to be towed and day of inconvenience--Barlow Service Manager Jennifer was great-got me into a loaner as soon as she could and communicated w/ me about the status of my repair
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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barlowbuickgmc on 06/11/2013
Dealer Response
Thanks for the 5-star review, Kelliann! I'm so glad to hear that from start to finish with your Acadia, you've received such excellent care. That to us means we're living up to our goal of providing 100% satisfaction in both our service and sales departments. I look forward to maintaining a lasting business relationship with you (and your Acadia) and hope to see you again soon. Sincerely, Elizabeth Barlow - General Manager
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