Grappone Honda
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Dealership Service Review
service Rating
Go elsewhere
Written byon 01/19/2024
I’ve been a customer for quite a few years. Prior to that, my fiancé was a customer for 10 years. In the past 2 years I have felt that the service department is much slower and are more concerned about the extra services they recommend that they’ve “found” during your appointment. I will go for my free inspections but will take all my services to a more trusted local mechanic that doesn’t jerk me around or make me wait or “find” issues that aren’t real issues.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nia Sterling on 01/20/2024
Dealer Response
Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (855) 902-0280 so we can work towards a resolution.
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