Grappone Honda

I really appreciated that Erik was so focused on providing great customer service. He was great during the initial search when I just wanted to get in test drive a bunch of cars and leave; he didn’t seem to mind at all that I was just looking and didn’t even try to make a sales pitch or waste my time. The first day I also sent an email after hours expecting him to reply the next day - instead he replied that evening and when I apologized for bothering him after hours he basically said no problem that’s what he was there for. He also stayed in touch and reached out to me whenever the price on the car we were looking at dropped. I also appreciated knowing that his commission was not based on selling me a more expensive car, so I knew he was just trying to help me get the car that would work best for me.