Ira Lexus of Manchester

To start, Harris is a great sales person and I was thrilled with my used Lexus purchase when I left. Due to the time of evening when we wrapped things up, my State Inspection could not be completed as the techs had gone home. Came back two weeks later to get the inspection completed figuring this was an easy going process and what could possibly go wrong. MAKE SURE TO GET EVERYTHING IN WRITING AND DO NOT LET YOUR GUARD DOWN WITH LEGALITIES. Get your State Inspection done on the spot with used vehicle purchases and/or take a video of your vehicle all around to prove the condition when you left. Found out immediately from the tech that they were going to fail my SUV for a chip in the windshield. Told the tech that chip was there when I bought it and they would have to address this. Tech got my sales person Harris who went back and forth with the used car manager saying basically they would not cover it and it was my problem. Advised it was not there and I seen it at the time of purchase but it was so small and not in the field of view for the driver so I thought it didn't matter. (Found out later it didn't matter) Harris led me to his office where the used car manager was waiting. He was loud and aggressive while at the same time claiming I was aggressive since I walked in (not true). Got upset when I was told I would need to buy a new windshield for something that DOES pass inspection. Also told them if they would not address their issue, to give keys back and I would be reporting to the attorney general and bla bla bla. This made the used car manager REALLY MAD and he told me how dare I threaten him with that. That is not an avenue I want to go and he would easily win if I did. At this point he was showing the true colors of the nastiness you could face if the used car manager does not respect you. (I came in wearing beat up jeans and a t-shirt so I do not look like common clientele is what I figured) In the end they passed my SUV but only after I stood up for myself. If I could not have stood strong, he would have easily bullied me into buying an unnecessary windshield. Again... this is the used car manager and not Harris. Harris was the middle man and was told to brush me off so I do not fault him for this. Also, all other associates I have had the pleasure of speaking with were over the top nice. Remember you will only see sunshine and rainbows if you do not require the dealership to step up on their obligations. Also wear something nice when you come in or you may be profiled as someone they can take advantage of.