Skip to main content

BMW of Henderson


261 Auto Mall Dr, Henderson, NV 89014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (29) No (2)
Service Rating
Recommend:
Yes (58) No (8)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Turn and burn like a used dealer on Nellis blvd
Written by Buyer beware on 08/14/2024

Read reviews about the experience after the purchase. This is a turn and burn environment and once they have your money, they will no longer return calls, or emails. This issue has been going on with service in regards to a CPO vehicle that service said had pre-existing when the car was purchased because it doesn't happen quickly. It is something that gradually wears incorrectly, specifically one rotor. Even though they said it already existed at the time of purchase, they insist on doing nothing about it except charging full rack rate to repair the problem This also proves they in fact do not do a thorough inspection of a CPO car let alone one that isn't CPO. Buyer beware at Henderson BMW and possibly any auto nation dealer.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Heath Knoll on 08/16/2024
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Report