BMW of Henderson
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Dealership Service Review
service Rating
Tire change and alignment
Written byon 06/20/2023
My service advisor did his job and had great customer service. I wasn't sure of the discount provided for the tires purchased and discount for the Wiper blades that was changed. The overall service took a while and I was ready to go home. I was told my wiper blades would not be charged, but was charged as showed on the final paper work. I expect better explanation and a better break down of the charges. The technician didn't check all tires pressure on the vehicle as it was incorrect Three of the new tires was 41 psi and the Tire that wasn't changed was 32 psi. When I was driving home, the alignment seemed off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Enyo on 06/26/2023
I've tried calling and couldn't get a hold of anyone. [contact info removed]
ReportNyla Silvester on 06/23/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 570-0278. We hope to hear from you.
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