BMW of Henderson
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Dealership Service Review
service Rating
Customer beware!
Written byon 03/10/2022
What would you expect from a BMW dealer for $2,800? Certainly, not a botch of a software update which they recommended, and that took over 30 days to get right. Certainly, no engine smoke leaking into the passenger cabin after a replacement of the head gaskets, which they diagnosed as needing repair. Certainly, replacing all body parts like the tow eye cap on the rear bumper that makes my bumper look toothless. Certainly, not silence and no response to my calls and text messages to the customer service rep and the general manager. Certainly, a frustrating and disappointing experience from a premium brand.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sandy Clearwater on 03/12/2022
Dealer Response
Hi, we are deeply disappointed by your experience at BMW of Henderson. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.
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