AutoNation Buick GMC Henderson
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Dealership Service Review
service Rating
Bad experience
Written byon 05/19/2023
scheduled the appointment by phone, read the letter to the service scheduler in regards to the part I would need installed this was a part missing when the car was purchased, she ask if i would be leaving the vehicle, I said yes, I would make arrangements for that.I brought the car to my scheduled appoint. Waited while the helper or porter did their checking out, Waited while he checked with the service/parts dept.( As did my person who was going into work a little late to give me a ride home) The part was not in, nor was it ordered! No courtesy call the night before to advise me of this. No follow up call, no apology. I will not recommend your service dept. As we value our time as much as you do yours.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Ash Scott on 05/23/2023
Dealer Response
Hi Robin, we appreciate you taking the time to respond. The staff at Autonation Buick GMC Henderson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 570-0288 -- we hope to hear from you soon.
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