AutoNation Buick GMC Henderson
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service dept.
Written byon 04/18/2023
I took my pickup in for new tires and checking the alignment I had to take it back four times because they could not get the alignnment right. the truck would go straight to the right if you let go of the steering wheel. T he last time there i was informed that the alignment was not giving the correct numbers and they had to just guess at the settings until the truck steered correctly. I still do not know if the alignment is correct and will need to return when the alignment machine is repaired. Hoping my new tires will not be worn incorrectly until I get a call back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nyla Silvester on 04/20/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Autonation Buick GMC Henderson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0288 to discuss what we can do to help.
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