Lithia Chrysler Dodge Jeep Ram of Billings

If you have a choice and are in need of Body or Service work... DO NOT GO TO LITHIA DODGE CHRYSLER JEEP of Billings! ISSUE #1:First I tried to purchase a NEW truck from Lithia Chrysler/Dodge of Billings. The salesman apparently didn't think I could afford it so he kept pointing me towards used vehicles that I very plainly said, "I'm not interested in used." After going to a different Dodge/Chrysler dealership that actually wanted to sell me a new truck, I settled on a 2012 Ram Megacab. Love the truck! ISSUE #2:After a week the entry/floor lights stopped working. Dropped my truck off at the dealership in Billings where I live. Picked it up later that day and was told it was fixed. When I opened the door there was no light on the drivers floor. Looked under the dash and the ENTIRE light fixture was missing! The service manager proceeded to tell me that the fixture was the problem and they removed it, thus fixing it. I said you didn't fix anything??? You just pulled a part off my new truck and never said anything to me. They fiddled around a bit showing little or no concern. Finally I asked how they knew it was broken. They said they unplugged it and everything worked fine so it was broken. I then asked whether it was shorting-out, connected wrong, etc??? They had no answer. I then asked whether or not they had checked the bulb to be sure it was the proper wattage. They said they did not check the bulb. I took my fixture, checked the bulb size, which was incorrect, put the right bulb in and it worked fine. Throughout this entire process they tried to tell me the factory floor lights were aftermarket....even though the paperwork and there computer listed it as a factory option. ISSUE #3:Door molding started to separate from the door. Took it in thinking a simple replacement of the double-stick tape would do. After 15-20 minutes of being told it was not a factory option(surprise) they looked it up on the Dodge vehicle database to find out that once again this was indeed on the truck from the start. They said they would order it and I could bring it in the next week for repair. When I showed up the next week on-time I was told that they had only ordered 2 of 4 door trim pieces and would need to come back the following week. When I returned this time they said it shouldn't be an issue to replace and would have it by noon. At 2pm they call to tell me they have all 4 pieces of trim but they ordered the wrong ones. At this point I was so tired of subjecting myself to their POOR customer service I said they would work fine and to just install them. ISSUE #4: 3 weeks after replacing the door trim the same double stick tape began to separate on the factory/OEM fender trim. Once again I went to the body shop, went through the whole conversation about how those probably were not factory flares(even though they were the same OEM flares on the trucks sitting in their lot) and would not be a warranty issue. Once again they looked it up to find it was a factory/dealer option that was OEM equipment. After leaving my truck for an entire day to re-stick two wheel flares they seemingly decided to jam a plastic pry-tool to remove the flare. This took a perfectly shaped flare that was simply pulling away and now covered the top edge from front to back with deep, black gouges(on a white truck). When shown their handy work they then tried to tell me that they were not supposed to fix that issue because it wasn't warranty(again, really???) and that they would have to see if Chrysler would replace it. I responded that the issue at this point is not with Chrysler but with the UNTRAINED lot attendant you let loose on my truck with a plastic pry bar. I don't have faith they will handle this well.... Long story short... they have very poor customer service, very poorly trained automotive techs, and they look for every excuse to not be responsible for their work! Go somewhere else and save yourself the time and money!