Lithia Chrysler Dodge Jeep Ram of Billings
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Dealership Sales Review
sales Rating
Condecending
Written byon 11/09/2013
updated 09/09/2025
I'm 70 years old and drive a 2012 Chrysler T&C with 47,000 miles. I was interested in a 2014 advertised on their web site for just over $35,000 with incentives and rebates. Just now for the sake of rounding numbers let's say the price was $35,000. After looking at other T & C's I told them I was interested in a purchase with a trade-in. Well, since it was the end of October the salesman said he could offer me a "really good deal!" The end of the month savings? Their offer was $12,000 trade in and $23,000 cash!!! WHERE was the "good deal" he was all excited about? Was he conning "the old lady"? Sorry, I didn't see any really good deal, can you?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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roselady on 08/29/2014
Condescending is an understatement. This customer is correct.
Reportbillingstoyota on 11/14/2013
Dealer Response
Hello,
I am sorry that your experience did not live up to your expectations. We strive to provide excellent customer service to all of our customers. This does not sound like our standard of service and I would like to investigate this incident further.
I would appreciate speaking with you directly regarding this. Please contact me at 406-652-2200 or via email at ksmith@lithia.com.
I look forward to speaking with you.
Sincerely, Kevin Smith, General Sales Manager
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