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Feldman Chevrolet of Novi


42355 Grand River Ave, Novi, MI 48375 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (7) No (1)
Service Rating
Recommend:
Yes (9) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Don't use them for service.
Written by bssilver on 12/17/2016

Work done on 12/16/2016 1. Oil change - did not reset oil sensor. 2. I brought my car due to washer solvent not working. They said some was frozen- but since it was in their warm garage it was working. All they had to do was run washer for 5 minutes and drain it. Put in new solvent - Fixed! No. They wanted to charge me $245.00 to remove the tank. I told them I'd drain it, so they took the car outside and let it refreeze. 3. I also told them to fix my turn signal. When you used the signal it had to be manually reset. They fixed the bulb -$45.00, and did not fix the problem, but charged me anyway. 4. The loaner car. Nice car. They told me to come back at 4:30 pm. I did, let them know I was there. 45 minutes went by, so I decided to see if they forgot about me. They did. They had no clue I was waiting. Completely incompetent.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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