Feldman Chevrolet of Novi

I am writing to express my dissatisfaction with the recent interactions I have had with your dealership. During the negotiation of my deal, the communication between the sales person and the sales manager was not in sync. The sales person agreed to certain terms, but the sales manager abruptly intervened and stated that those promises were not part of the deal. This sudden change was unexpected and disappointing. Furthermore, I had specific queries regarding my existing lease that I discussed with the sales person. However, when I sought clarification later, I was told that the information provided earlier was incorrect. This inconsistency has significantly reduced my trust in your dealership and has made it difficult for me to consider doing business with you again. I hope you can address these issues promptly and provide a resolution that restores my confidence in your service