Todd Wenzel Buick GMC
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Dealership Service Review
service Rating
Dissatisfied with a small request
Written byon 03/26/2022
The gal checked me in, she was very nice and asked why I was there….told her for oil change, tire rotation and fluids and asked if they could please clean my inside mats. She said sure. Inside check in was easy and lounge comfortable as always. When done saw they also washed my car but realized after home that the mats were not done. I am handicapped, live in apartment so doing this is not easy for me. Everything else was good!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Todd Wenzel Buick GMC on 03/31/2022
Dealer Response
Hi Rosalyn. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
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