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Todd Wenzel Buick GMC


2727 28th St SE, Grand Rapids, MI 49512 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (4) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
2 hours for an oil change and I even had an appointment.
Written by Leslie on 06/04/2022

I made an appointment for an oil change at 10am. My husband got there and was told it would be at least an hour and a half!!! For an oil change and a tire rotation? Then it was almost 2 hours by the time he was done and then didn’t even get the car wash that should have been included because it was “down”. We will be going back to Fox for our oil changes. What is the point of having an appointment when they take walk in’s in front of you and you have to wait 2 hours!! We had an amazing sales experience at Todd Wenzle but will go somewhere else for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Todd Wenzel Buick GMC on 06/09/2022
Dealer Response
Hi Leslie. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
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