Skip to main content

Herb Chambers BMW of Sudbury


128 Boston Post Rd, Sudbury, MA 01776 (map)
Today 11:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (15) No (1)
Service Rating
Recommend:
Yes (48) No (7)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Dishonest!
Written by Vic in MA on 04/30/2023

I wish there was a way to give less than 1-star!! I have lived in MA for 10+ years and have bought 6 new cars over those years – every time I wanted to buy a new car my friends would say, NEVER buy from Herb Chambers! After 10 yrs., I thought they cannot be that bad than other car dealers in town. How could I be so WRONG! I bought a $140K “New” car from BMW Sudbury – which actually turned out to be a “demo” car which the dealer insisted, in writing, from the beginning that it was a new car and NOT a demo. They claimed the GM only test drove it a for a few of days (put 200 miles). It had all the features I wanted and they convinced me it was not a “demo” so I did the deal. The day I am picking up the car I find out, by accident, that it actually is a “demo” car – demand to speak to the GSM, Mr. Walsh, and he says that his team made a mistake by telling me that is was a “new” car and that I own it now and if I wanted to “sell” it back to them I could. So, lesson learned…Buyer Beware. NEVER buy from Herb Chambers car dealers!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Crystal Johnson on 05/01/2023
Dealer Response
Vic, it's disheartening to read that you felt misled about the car you purchased from us. I apologize for any confusion or frustration this may have caused you. We take these concerns seriously and would like to discuss your experience further. Please don't hesitate to reach out directly so we can address your concerns and see how we can make things right. Thank you, Sean King - General Manager - sking@herbchambers.com
Report