Herb Chambers Toyota of Auburn
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Dealership Service Review
service Rating
Wasted of time
Written byon 03/28/2025
Traveled 1/2 hr to have two recalls on vehicle. Dealership scheduled appt for known recall. After 3 hours of waiting I was advised one of the recalls was completed, the second one was unable to be complete the job due to no parts. They scheduled appt. Returned a second time and was told they could not complete recall as required.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Herb Chambers Toyota of Auburn on 04/09/2025
Dealer Response
Rob, I'm sorry to hear about the inconvenience you faced with your recall appointments. We strive for efficient service and it's disappointing that we fell short here. Please reach out so we can address this issue directly and find a resolution for you. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
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