BMW of Towson
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Written byon 11/21/2023
The service technician failed to put the oil fill cap back on. Driving down I 85 in NC the oil fill level warning came on. Luckily I found it on top of the radiator. I went to an Advance Auto Parts and they had synthetic oil. The manual doesn’t tell you anything about synthetic. So, I called BMW of Towson and started on my journey of being bounced around. No one could tell me the oil spec or even care. After talking to 2 young ladies, finally a young lady by the name of Katlin helped me and went the extra mile for me! I got the spec 0-20 and on my way. She told me about the reset and measurement. On the first two attempts no one called me back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nia Sterling on 11/22/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (667) 930-2458.
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