BMW of Towson
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Dealership Service Review
service Rating
Disappointed with many aspects of service department
Written byon 11/20/2023
First BMW servicing at this dealership. No mats put on floors. Car came back smelling like tires and oil with windows down. Not the way it was dropped off. Asked if the car could be washed and was told unit was not working which is what they have told me the past 3 times I stopped in for complimentary car wash. Service rep couldn’t answer any questions. Hmmm… Not nearly the standard I am used to from other BMW dealerships; rather surprised.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nia Sterling on 11/21/2023
Dealer Response
Hi, we are deeply disappointed by your experience at BMW of Towson. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
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