BMW of Towson
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BMW of Towson
Written byon 10/30/2023
It was horrific. Ever since Auto Nation purchased Towson BMW, they have been a huge disappointment. They try to upcharge you every time you bring the car in for service. And, on Friday, October 27th, they totally dropped the ball and did not get around to even checking my car for almost 3 hours - even though I made an appointment several days in advance and even though I was the only car in the service area at 7:25 am. I'll NEVER have any of my family's cars serviced there again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Joseph Lee on 11/01/2023
Dealer Response
Hi Tomries, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.
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