BMW of Towson
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Dealership Service Review
service Rating
Very Disappointed
Written byon 08/14/2023
’ve been a service customer for 5 years. Something is very different at the Service Dept this year. Previously the Service Advisor was very professional and communicated with emails and texts. This didn’t happen this time, I had to call and email to find out where my car was. Yearly service for oil and fluid checks usually took a couple of hours, they kept the car overnight . Unacceptable , I had to contact the service advisor and so did my husband to get the an update. Service advisor claimed he didn’t know , we had to ask him to please find out so we could pick up our car. What changed ? Service dept is very different than in previous years
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Ash Scott on 08/16/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at BMW of Towson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (667) 930-2458 -- we hope to hear from you soon.
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