BMW of Towson
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Dealership Service Review
service Rating
Poor customer service (Parts Manager)
Written byon 04/05/2023
I really didn't want to leave a negative review, but you guys asked and you haven't followed up. I don't feel valued as a customer, I was told the parts manager would get back to me and it's been about a week. All for a refund for parts I never received. The lack of communication is a slap in the face.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Harrick Newman on 04/07/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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