Mercedes-Benz of Hunt Valley
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Dealership Service Review
service Rating
Mediocre at best
Written byon 05/21/2023
My experience with AutoNation Mercedes is overall to cooperate and apathetic. The relationship I’m accustomed to is not present at this and other AutoNation Mercedes Benz dealerships. My service technician was indifferent and mediocre. I had to call several times before my concerns were answered. I was put in a loaner that had 13 or more issues, inclusive of dents and missing emblems, worn tires and dirty and ragged interior while my GLE 350 was being serviced. It was an insult, I started to refuse the car, but I was exhausted from a long and delayed business trip and I just wanted to get home.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Troy Carr on 05/23/2023
I stand by my review.
ReportRose Schmidt on 05/23/2023
Dealer Response
Hi Troy, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (410) 306-7080. We hope to hear from you.
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