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MINI of Annapolis


31 Old Mill Bottom Rd N, Annapolis, MD 21409 (map)
Today 9:00 AM - 8:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Never trust this service department NEVER
Written by AuntPeanut on 03/14/2019

I took my 2010 mini cooper that I purchased from an auction at a great price. Wanted to make sure everything was fine with it. Long story short they charged me $590 for oil change, vehicle check and the required service for the mileage. They told me I needed a program FRM incorrect coding for $235, replace valve cover gasket for leak at $353.85, replace water pump found coolant leak at $781.84. I declined the additional recommendations. Took my car to mid Atlantic rover where I took my jaguar and they found NO ISSUES that needed to be fixed. Didn't even charge me to look at it. The FRM coding issue is a dealer fix but i will NOT use Mini of Annapolis. don't know if their deception was because I'm a woman or just greed but they lost my business or referrals.

  • Recommend this dealer? No

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customer_svc on 03/22/2019
Dealer Response
Thank you for your feedback about your recent service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fisher Service Manager efischer@mybmwannapolis.com
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