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MINI of Annapolis


31 Old Mill Bottom Rd N, Annapolis, MD 21409 (map)
Today 9:00 AM - 7:00 PM
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Service Rating
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Dealership Service Review

1 out of 5 starsservice Rating
Not happy with service
Written by pisces5 on 03/12/2019

Took vehicle in for oil change. Received report that all was good, but front tires show signs of wear. When I went to pick up car one of the front tires was flat. That's a far cry from showing wear. The tack said it may be an impact bubble. Another far cry from showing wear. They said they fixed it and it's been fine since. Very suspicious of this service center. On another occasion my need brake service lights came on. As I had left the dealership only a week or so earlier I was surprised. When I called service about the brake service they said it was most likely a malfunction in the sensor the inspected the brakes the week prior. I took it in to get the sensor fixed and the brakes did need to be replaced. They let me drive on bad brakes telling me that had just inspected.

  • Recommend this dealer? No

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customer_svc on 03/14/2019
Dealer Response
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fisher Service Manager efischer@mybmwannapolis.com
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