MINI of Annapolis
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Dealership Service Review
service Rating
Good mechanics, bad cleaning
Written byon 03/05/2019
The car feels great to drive now, mechanically it seems they did a great job. Only thing is the car was washed it seems but it looks like only half done. Windows were super dirty, and you could tell they attempted to vacuum but missed about half the car. Very strange and disappointing. It's nice going to Mini Service center for the great work they do but part of the nice service includes a nicely done wash. This was not nicely done. Also I was quoted $842.97 and was charged a flat $849 and when I asked what was the extra 6 ish dollars the woman didn't know. Just curious as to why it was a different number than my quote.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
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customer_svc on 03/09/2019
Dealer Response
Thank you for bringing this to my attention. I apologize that your vehicle was not cleaned properly. I would like an opportunity to address your concerns and to earn your business, please contact me at 410.349.2560. I look forward to speaking with you.
Eric Fischer
Service Manager
efischer@mybmwannapolis.com
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