Andy Mohr Buick GMC
Dealership Service Review
Purchased vehicle there new and had continuous problems with engine, timing chain, steering, transmission, and burning oil. Most recent visit they advised that to address burning oil I could 1) rebuild engine, 2) replace engine, or 3) keep adding oil until my "financial situation" was better and I could buy a new car. That was very rude and insulting; I had no discussion about my financial situation, other than I did not want to pay $8000 for a new engine. Submitted after-service review and the customer service rep could not understand my complaint or frustration, nor did she offer any consolation other than offering to make an appointment to see if the car was burning oil or not (I already know it is). She made no effort at customer recovery. I am insulted and disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No