Napleton's Schaumburg Subaru

If there was a way to give negative stars here I would have. This was absolutely the worst shopping/ car buying/ customer service experience of my entire life! Having read Yelp reviews of this place before arriving I thought the comments were a joke. The only jokes were the staff and management at Napleton’s Schaumburg Subaru and their policy of buying a car without being able to test drive it. Having spent a pleasant day with my boyfriend test driving luxury cars at other dealers, we decided to end the day test driving the WRX. We should have quit while we were ahead. After walking in and having at least one employee deny he even worked there (he was wearing a Napleton’s embroidered shirt) we sat down with a sales consultant. Not sure you could call her that as she not only would not listen to what we were saying but knew less about the cars in question than my 2 year old nephew. When we finally got to see the car we wanted, we were informed that we could not test drive it until we went through the financing options. The reasons given were just plain ridiculous: 1) “We do things back to front.” (You mean backasswards? Buy a car then drive it?) 2) “People have died in Subaru test drives.” (Ok?...What does that have to do with financing?) 3) “WRX drivers don’t want to buy a car that has miles on it.” (I had a WRX purchased elsewhere for 11 years and while I loved it, this isn’t a Lamborghini or even an Audi. Maybe a dealership should have more than one of a car to use for test driving?) In the end we were presented with numbers and asked that if we drove the car and like it would we be purchasing the car that evening? Being intelligent human beings who want to think about our options we said no. We were then informed with no tact, professionalism or politeness by both the consultant and the manager that we could leave. If you want to be treated like an idiot and bullied into buying a car Napleton’s is the place for you. Otherwise avoid this hellhole at any cost.