Napleton's Schaumburg Subaru
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Service Center or a Proctology Office?
Written byon 09/09/2019
Terrible. I wouldn't take my VCR here to get fixed. Service writers are unethical and this dealer is a shame to all dealers and that's pretty sad. You're better off paying someone to kick you where it hurts because at least you can move on with life faster.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Napleton Schaumburg Subaru on 09/12/2019
Dealer Response
Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Chris Napleton at subaru@napletonmail.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. We hope to hear from you soon.
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