Napleton's Schaumburg Subaru
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Dealership Service Review
service Rating
Unable to repair
Written byon 03/11/2019
updated 03/19/2019
Expensive radio with all the features. The problem: it doesn’t work, no repair in sight, software updates do not work, radio is worse after updating, worthless dealer, service department very poor.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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cnapleton on 03/22/2019
Dealer Response
We are disappointed to learn of your experience here at Napleton's Schaumburg Subaru. Please contact our General Manager, Chris Napleton, at subaru@napletonmail.com when you have an opportunity, and we will be more than happy to try and turn your experience around.
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