Napleton's Schaumburg Subaru

Buyer beware, once these guys cash your check, your car is “as-is.” After going back and forth for a week with them, I’m stuck with a broken CD player that they sold me my car with. I could’ve been a satisfied customer, but instead I’m writing this negative review because of their poor customer service. I recently purchased a used car from Napleton and thought that, having undergone a “thorough 128-point union inspection” (a $400 charge that Napleton is only too happy to pass on to you, the buyer), I assumed everything in the car was in working order. I even asked salesman Kevin what was wrong with the car, and he said only the fob needed to be reprogrammed (an issue which was resolved to my satisfaction). In all fairness, Kevin was very nice and no-pressure. I was upset, however, when I got home and found the CD player was broken. Apparently the $400 union inspection doesn’t include playing a CD. I called Napleton to see if they could help me out with the CD player, as had I known it was busted when I bought the car, I would’ve asked for a couple hundred bucks off for a new one. Unfortunately, I was told the car was sold to me as-is, and it was my problem now. While I understand that, strictly speaking, this is the case, I was extremely disappointed that Napleton wouldn’t go above and beyond to make me a satisfied customer. As it is, I’m left feeling deceived by them and that they only are contributing to the slimy reputation car dealers have. If you see a car you like from them, CHECK IT OVER COMPLETELY yourself. If the engine falls out on the way home, you bought it “as-is.” I would not recommend them to any of my friends.