Your Privacy

By accessing this website, you acknowledge that Edmunds and its third-party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement; and you agree that your use of the website is subject to our Visitor Agreement.
Skip to main content

Napleton's Schaumburg Subaru


911 W Higgins Rd, Schaumburg, IL 60195 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (2) No (3)
Service Rating
Recommend:
Yes (1) No (0)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
A non-starter, apparently
Written by Webbie1965 on 10/15/2014

I stopped by on my way home from work today since this dealership is between my work and my home and I wanted to narrow down my decision between a Crosstrek or a Forester. I walked around the parking lot for probably 15 minutes, looking at vehicles, hoping a sales person would come out and greet me. It never happened. So I left and decided that I'd probably be better off going to a different dealer, even if it were a little further away. I'm a little ways off from making a purchase, but I understand that a new dealership is being built in Elgin so I'll probably check that one out. Maybe someone there will notice a potential customer walking around the lot. I had some very specific questions and wanted to see inside of both vehicles. Oh well.....

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
cnapleton on 10/15/2014
Dealer Response
Hello, I'm sorry for the impression we left on you. We are undergoing renovation on part of our showroom and are left without a view of a good portion of our lot while the construction is going on. I'm sorry we missed you and your business is very important to us. Please reach out to me directly with your questions and I will be happy to show you how hard we will work to earn your business. Thank you, Chris Napleton 847-278-3758 or cn@napletonmail.com
Report